Start using your new system long before it's finished
We don't sell you Shopify or Odoo, we provide you with an implementation that actually lands: built in short cycles, with you in the system from the first day.
Two weeks we build. Two weeks it's yours.
Every cycle runs the same way, so you always know what's coming. We build for two weeks and show you what's finished, not what's nearly finished.
First, we agree what finished means.
Not that the order page works, but the specific conditions you'll check it against. We write those with you before anything gets built, because a vague requirement is a rebuild waiting to happen.
Then it's your turn.
For two weeks you're in the system doing your own work, with our product owner beside you to answer questions and note what isn't right. You're the one clicking, not sitting through a demo, and whatever you find goes straight into the next cycle.
You'll nominate one person as our counterpart. They don't need to be technical. They need to be able to decide.
By go-live, none of it is new to you.
After three months, you haven't spent three months waiting. You and your team have spent them working in your own system, finding the things nobody could have predicted on a whiteboard.
You decide what's worth building. Every four weeks.
Most agencies fix the scope and let the budget move. We do the opposite: you commit to a budget, and we reprioritise the work inside it with you before every cycle.
When something new comes up, either it makes room by replacing something, or you choose to extend the budget. Nothing grows quietly, and the plan stays yours to change.
The people who built it are the people who support it.
Most of a new system's value shows up in the months after launch, exactly when most agencies get harder to reach. ddCare keeps your storefront and core running, and ready for what's next.
"dear digital was the first partner who really took the time to guide us through every step, not missing any detail."
"If you need an Odoo implementation, a Shopify integration, and the right e-commerce expertise, there is only one company to call."
"The average consultant immediately sells a complete system, but dear digital looks at the bigger picture and then identifies where the priorities lie, that approach is far more strategic."
"I absolutely recommend working together. It's a flexible company that is accessible, understands our processes, and moves quickly. They keep their promises, and that is a rarity in IT."
How it works
1. Strategic review
Before we design anything, we want to know where you're heading. A single site and a group planning acquisitions need different systems underneath them. So let's get this straight from the start.
2. Analysis and blueprint
We map how you actually work. Roughly first, then in real detail with your team in the room, argued out properly. You finish with what we're building and why, the full list of work in priority order, the sequence we'd build it in and what it costs.
3. Build in cycles
We work in four-week cycles. That means: two weeks where we build, two weeks you use what we built. Priorities get reviewed with you before every one, so the plan keeps matching what matters now.
Three things we commit to before we start
- The budget is the fixed point, the scope flexes
You commit to a budget. We keep prioritising the work inside it, with you, for as long as the project runs. - You test it yourself, from the first cycle
Every four weeks you get a working version and two weeks to use it properly. What you find goes into the next cycle, not onto a list for later. - One team, from the first workshop to years after go-live
The people who map how you work are the people who build it. And they're the people who support it afterwards.
