Keep your Shopify running with ddCare
Unlimited support for your Shopify store and POS hardware at a fixed and predictable price. We keep it running, keep it improving, and handle every upgrade, with the same people who built it.
Your setup is live. Now what?
Your launch is just the start! The day you go live, your Shopify store becomes a daily commercial channel. From there it never really stops: orders keep coming in, your team hits questions they need answered fast, and every so often something breaks at the worst possible moment. That is exactly when a lot of partners quietly step back - and it's exactly when you need one most.
Unlimited support, one predictable price
Charge by the hour and something predictable happens: people stop asking. Every question starts a meter, so your team digs for answers alone and loses hours it never needed to. ddCare removes that friction. You get unlimited support for one fixed monthly price, so reaching out is always the easy choice, and your cost stays the same whether you ask us once a month or every day.
Open to every setup
You don't have to have built it with us. ddCare works just as well on a Shopify store someone else set up. We start by getting to know how yours is put together, so we can support it properly from day one instead of guessing our way in.
In-store support
Physical retail runs on the till. When a card reader freezes or a receipt printer dies mid-queue, that's sales walking out the door while a line builds. ddCare doesn't stop at the software. We look after the POS hardware in your stores as well.
What ddCare gives you
Unlimited support, fixed fee
Ask us as much as you want for one predictable monthly fee, with no meter running and no surprise invoice. Your team gets answers fast instead of losing hours working it out alone.
Proactive monitoring for your setup
Proactive monitoring watches the things that matter. When something breaks we spot and fix it before it costs you orders, and often before you even notice.
In-store support
A broken card reader or printer normally means a store stuck waiting on a technician. With ddCare we take over the device remotely first, and bring the new one ourselves only when it's truly beyond fixing, so your till never goes down for long.
“What really stood out for me was the level of strategic thinking. It didn’t feel like we were just sending briefings, it felt like working with a partner who truly listened to our challenges and helped find real solutions.”
“If you need an Odoo implementation, a Shopify integration, and the right e-commerce expertise, there is only one company to call.”
"We saw a significant increase in conversion rates from the moment we switched to Shopify with dear digital."
“We loved working with dear digital, we felt we could ask any question at any time, and dear digital would help us out. It doesn’t feel like working with a corporate, but with a team of real people.”
Measured on your business, not our hours
Selling support by the hour quietly rewards slow answers and big invoices. We refuse to work that way. ddCare is a transparent, fixed model, so we're judged on one thing: whether your setup runs better and your team gets more out of it. That's all that matters in the end.
A smooth move into ddCare
If you have your setup build by us, you switch into ongoing support feel like nothing changed. Before your project team steps back, they hand over to the ddCare team. Not just the technical what but the business why, so the people supporting you understand your setup and the flows that matter most. From there, onboarding is simple. You pick the model that fits, we walk you through how to log a ticket and follow its progress, and you get one place to see the status of everything in real time.
Strategic guidance & continuous improvement
Shopify rolls out major feature releases twice a year. Up to twice a year, you get a strategic session with your ddCare team to walk through what's new, decide what's worth adopting, and sharpen the roadmap. No separate invoice: it's part of your fee.
