Keep things running with ddCare
Unlimited support for your Shopify store and Odoo setup, at a fixed and predictable price. We keep it running, keep it improving, and handle every upgrade, with the same people who built it.
Your setup is live. Now what?
Your launch is just the start! The day you go live, your Shopify store becomes a daily commercial channel and your Odoo setup becomes the operational core your team runs on. From there it never really stops: orders keep coming in, your team hits questions they need answered fast, and every so often something breaks at the worst possible moment. That is exactly when a lot of partners quietly step back - and it's exactly when you need one most.
Unlimited support, one predictable price
Charge by the hour and something predictable happens: people stop asking. Every question starts a meter, so your team digs for answers alone and loses hours it never needed to. ddCare removes that friction. You get unlimited support for one fixed monthly price, so reaching out is always the easy choice, and your cost stays the same whether you ask us once a month or every day.
We don't disappear after go-live
Most partners hand over the keys and move on to the next build. We stay. ddCare is a dedicated team that already knows your setup, so there's no ramp-up when you need help. They keep it healthy, answer the day-to-day questions, and are one message away when something urgent comes up. Same people who built it, still here.
Open to every setup
You don't have to have built it with us. ddCare works just as well on a Shopify store or Odoo environment someone else set up. We start by getting to know how yours is put together, so we can support it properly from day one instead of guessing our way in.
The latest version, handled for you
A version upgrade is usually a nasty surprise. On Odoo it lands every couple of years and costs a real chunk of your original build, so it hits your budget all at once. ddCare spreads that cost evenly across the months in between, so staying current becomes a small, steady line you can plan around instead of a spike you brace for. We run the upgrade as a planned project, so nothing breaks for the team that depends on it. On Shopify it's different: new features drop twice a year, and we turn those into strategic and CRO sessions so you actually put them to work.
What ddCare gives you
Unlimited support, fixed fee
Ask us as much as you want for one predictable monthly fee, with no meter running and no surprise invoice. Your team gets answers fast instead of losing hours working it out alone.
Proactive monitoring for your setup
Proactive monitoring watches the things that matter. When something breaks we spot and fix it before it costs you orders, and often before you even notice.
Upgrade without the sudden hit
A major Odoo upgrade normally lands as one big bill every couple of years. With ddCare we spread it into a small, steady monthly amount, so you stay on the latest version without the financial surprise spike.
"dear digital was the first partner who really took the time to guide us through every step, not missing any detail."
“If you need an Odoo implementation, a Shopify integration, and the right e-commerce expertise, there is only one company to call.”
"I absolutely recommend working together. It's a flexible company that is accessible, understands our processes, and moves quickly. They keep their promises, and that is a rarity in IT."
“The average consultant immediately sells a complete system, but dear digital looks at the bigger picture and then identifies where the priorities lie - that approach is far more strategic.”
“dear digital was proactive, hands-on and clear about costs from the start - no surprises.”
Measured on your business, not our hours
Selling support by the hour quietly rewards slow answers and big invoices. We refuse to work that way. ddCare is a transparent, fixed model, so we're judged on one thing: whether your setup runs better and your team gets more out of it. That's all that matters in the end.
A smooth move into ddCare
If you have your setup build by us, you switch into ongoing support feel like nothing changed. Before your project team steps back, they hand over to the ddCare team. Not just the technical what but the business why, so the people supporting you understand your setup and the flows that matter most. From there, onboarding is simple. You pick the model that fits, we walk you through how to log a ticket and follow its progress, and you get one place to see the status of everything in real time.
Strategic guidance & continuous improvement
Keep improving. Technology evolves, and so does your business. We help you spot opportunities, sharpen your processes and make smarter decisions along the way. Book strategic sessions with our team to make sure your running the right track, and taking advantage of new upgrades - included in your fee.
