Keep things running with ddCare
Aftercare for your Shopify store and your Odoo setup. We keep it running, keep it improving, and keep the costs predictable, with the same people who built it.
Your setup is live. Now what?
A launch is a starting line, not a finish line. Your Shopify store turns into a daily commercial channel and your Odoo setup turns into the operational core your team runs on. Both need looking after.
Aftercare, the dear digital way
ddCare is how we look after them. It is a transparent service model where the work is high quality and the cost is something you can plan around. We keep your digital ecosystem healthy with the same brains and agility we bring to a project, so you can stay focused on running your business. We would rather be measured on value than on hours.
We don't disappear after go-live
Plenty of partners step back once the project ships. We stay on. ddCare is a dedicated team that keeps your store and setup healthy, answers the day-to-day questions, and is one message away when something urgent comes up.
Even if we didn't build it
ddCare is also open to setups we did not implement ourselves. If that's the case, we start by getting to know your Shopify store or Odoo environment. That way, we can support it properly, even if we didn't do the initial setup.
What ddCare gives you
Stability and support
Ongoing care for your store, apps, integrations and operational setup: monitoring, issue resolution, quality checks and technical fixes. We catch problems early, often before you notice them.
Continuous improvement
Your store and your setup never stand still. We keep improving the customer journey, the checkout, the day-to-day flows and the automation behind them, guided by data and by what moves your business.
Predictable cost
A clear engagement model with defined scope and transparent reporting. You know what is covered, you know what it costs, and you get a steady rhythm for reviewing what is working and what comes next.
"dear digital was the first partner who really took the time to guide us through every step, not missing any detail."
“You know something needs to change, but not necessarily where to start. dear digital helps you make sense of the chaos, align your priorities, and execute a clear plan.”
“If you need an Odoo implementation, a Shopify integration, and the right e-commerce expertise, there is only one company to call.”
"I absolutely recommend working together. It's a flexible company that is accessible, understands our processes, and moves quickly. They keep their promises, and that is a rarity in IT."
“The average consultant immediately sells a complete system, but dear digital looks at the bigger picture and then identifies where the priorities lie - that approach is far more strategic.”
“dear digital was proactive, hands-on and clear about costs from the start - no surprises.”
Choose your support model
Prepaid T&M
For setups that need help now and then rather than a full programme.
You buy a block of hours and use our support desk when something comes up.
Reactive and simple, with no commitment beyond the hours you buy.
Standard
Proactive support for setups that run an important part of your business.
Unlimited functional support, living documentation, custom fixes, proactive monitoring and a clear service level.
We guide your team, watch your environment and resolve issues, so you have constant clarity at a predictable cost.
Premium
For business-critical setups where downtime is expensive.
Everything in Standard, plus a dedicated point of contact, faster response times and a recurring operational review where we look at the numbers that matter and decide the next steps together.
We respond at the speed your business needs
Not every issue is equal, so we do not treat them as if they were. We prioritise each ticket on two things: how many people it affects and how urgently it needs fixing. A whole-company blocker jumps the queue. A single-user request is handled in turn. Response times scale with your support model: Standard gives you dependable windows across every priority, and Premium tightens them with dedicated priority for the issues that stop you working.
Clear about scope, always
ddCare covers the support that keeps your setup healthy: end-user documentation, unlimited functional support, custom fixes and proactive monitoring. Some things sit outside the monthly fee, and we are upfront about it. New features, configuration changes and platform-level bugs that belong to Shopify or Odoo themselves are handled separately and billed transparently. A quick way to tell the difference: a question or an incident is support, while a change to how your setup works is a change request. When something falls outside scope, we tell you before we start, not after.
A smooth move into ddCare
We make the switch into ongoing support feel like nothing changed. Before your project team steps back, they hand over to the ddCare team, not just the technical what but the business why, so the people supporting you understand your setup and the flows that matter most. From there, onboarding is simple. You pick the model that fits, we walk you through how to log a ticket and follow its progress, and you get one place to see the status of everything in real time.
