Unlimited support for your Odoo setup, at a fixed and predictable price. We catch issues before they cost you, turn version upgrades into a steady monthly cost instead of a sudden bill, and keep improving your setup, with the same people who built it.
A go-live is a starting line, not a finish line. Your Odoo setup becomes the operational core your whole team runs on: orders, invoicing, inventory and the daily flows that keep the business moving. From there it never really stops. People have questions, processes need tweaking, and every so often something breaks at the worst possible moment. That is exactly when a lot of partners step back, and it's exactly when you need one most.
Charge by the hour and something predictable happens: people stop asking. Every question starts a meter, so your team digs for answers alone and ends up using Odoo worse than they should. Over months, across dozens of users, that quietly adds up to real lost value. ddCare removes that friction. You get unlimited support for one fixed monthly price, so reaching out is always the easy choice, and your Odoo running cost stays predictable whether you ask us once a month or every day.
Plenty of partners step back after go-live, or hand you to a first-line helpdesk that has never seen your setup. We stay. With ddCare you reach the same team that built your Odoo, so there's no re-explaining and no scripted triage, just people who already know your customisations, your data and the flows that matter, ready the moment something urgent comes up.
You don't have to have built it with us. If your current partner has gone quiet, or every migration turns into a painful negotiation, moving to ddCare is straightforward. We start with an audit of your existing modules and custom code to give you a precise estimate, bring you to a clean and current baseline to clear technical debt, and from there your support and upgrades become one predictable monthly subscription. No lock-in drama, no starting from zero.
Ask as much as you want for one predictable monthly fee, with no meter running and no surprise invoice. We guide your team through any Odoo process from start to finish, so they get answers fast instead of losing hours working it out alone.
We watch the signals that matter in your Odoo. When something breaks we usually see it and fix it before it costs you orders, and often before you even notice. Reactive troubleshooting becomes proactive support.
A major Odoo upgrade normally lands as one big bill every couple of years. We spread it into a small, steady monthly amount, so you stay on the latest version without the surprise hit.
Here is what proactive monitoring means in practice. Say orders normally flow into Odoo through the day and then suddenly stop for an hour. That is a red flag. Our monitoring picks it up automatically, we jump on it, fix it, and tell you what happened. You hear it from us, not from a customer who couldn't order. What could have been a morning of lost revenue gets caught in minutes. We set standard and custom alerts around the flows that matter most to your business.
New Odoo versions bring real value, but the migration bill is usually a nasty surprise. On a time-and-materials basis it is unpredictable and lands as one big spike every couple of years. With ddCare we turn it into a fixed monthly subscription tied to your implementation, spread evenly across the two-year cycle. Staying current becomes a small, steady line you can plan around instead of a jump you brace for. You get access to new features, you avoid Odoo's rising licence costs on older versions, and we guide the whole thing end to end, from the technical migration to functional testing and change management. No budget debates, no shortcuts.
ddCare covers what keeps your Odoo healthy: living documentation, unlimited functional support, custom bug fixes and proactive monitoring. Some things sit outside the monthly fee, and we are upfront about it. New features, configuration changes and standard Odoo bugs that belong to Odoo itself are handled separately and billed transparently. A simple rule: a question or an incident is support, while a change to how your setup works is a change request. And if a request would take more than about a week to deliver, it is really a project, so it gets proper planning and its own focus. When something falls outside scope, we tell you before we start, not after.
We make the switch feel like nothing changed. Before your project team steps back, they hand over to the ddCare team, not just the technical what but the business why, so the people supporting you understand your setup and the flows that matter most. From there it is simple. You pick the model that fits, we show you how to log a ticket by email and follow it in the portal, and you get one place to see the status of everything in real time.
Support is about more than fixing things. In regular strategic sessions our consultant reviews your business challenges and gives you actionable guidance on process improvements, getting the best out of Odoo, and managing change.
