Odoo service & support
Your Odoo is all set up - now what?
Odoo is built to support your business long-term, not just during go-live. Because let’s be honest: even the best system needs a hand now and then. Whether it's a small hiccup or a bigger challenge, what matters is having someone there when it counts. That’s why our support doesn’t stop after implementation we stay on board to keep things smooth, stable, and moving forward.
It doesn't end after the go-live
Many partners disappear after go-live, but we don’t. At dear digital, we offer structured, long-term support, with a dedicated helpdesk team ready to handle your urgent questions. We’ve built a separate team specifically to respond quickly and efficiently. Our helpdesk is just one email away, with tickets handled efficiently through automation. When we commit, it’s for the long haul.
Even when your setup wasn't done by us
Even if we didn’t implement your Odoo environment ourselves, you can still count on us. Our helpdesk is open to all Odoo users who need reliable, fast, and honest support. Whether you’re stuck with a legacy setup or just need a second opinion, we’re happy to jump in. Because good help shouldn’t depend on who built it.
Get a partner that knows you
We’re a certified Odoo Gold Partner, having handled over +100 projects and have won several awards. Our true expertise lies in complex technical setups, especially in Fashion, Health, Mobility and Energy. If you’re looking for clear documentation, honest advice, and a team that’s easy to work with - we’re your crew.
What we offer
Service requests
We handle functional questions and small improvements to your Odoo setup—such as configuration changes, quick adjustments, or translating needs into clear solution steps to support your day-to-day operations.
Support requests
Support covers all operational questions, bugs, and incidents. We’re your first line of help—ready to troubleshoot issues, guide you through problems. From a broken flow to unexpected system behavior, we make sure you get timely, clear answers so you can stay focused on running your business.
Migration to V18
Every year, Odoo releases a new version of their software. Every two to three years, you’re expected to upgrade your Odoo. We help you migrate to the latest version, making sure you're good to go for the next few years.
"dear digital was the first partner who really took the time to guide us through every step, resulting in the perfect Odoo build for our needs."
